Last updated: March 4, 2026
Welcome to gymbook.fit ("we," "our," or "us"). We are committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application at gymbook.fit and our mobile application (collectively, the "Service").
By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use the Service.
When you register for or use our Service, we may collect the following personal information:
Full name
Email address
Phone number
Date of birth
Gender
Profile photo
Government-issued identity documents (for membership verification)
Emergency contact information
To provide personalized fitness services, we may collect:
Body measurements (height, weight, BMI, body fat percentage)
Health profiles and medical conditions relevant to fitness
Attendance and check-in records
Personal training session records
We collect payment-related information including membership payment history, payment method types, and transaction records. We do not directly store your credit card or bank account numbers — payment processing is handled by secure third-party payment processors.
We automatically collect:
Device type, operating system, and app version
IP address and browser type
Usage patterns and feature interactions
Push notification tokens (for mobile app notifications)
We use the collected information to:
Provide, maintain, and improve the Service
Process memberships, payments, and subscriptions
Manage class schedules, batch enrollments, and attendance tracking
Send notifications about membership status, payment reminders, and activity updates
Provide personalized fitness tracking and training insights
Communicate important service updates and announcements
Ensure security and prevent fraud
Comply with legal obligations
We do not sell your personal information. We may share your information in the following circumstances:
With your gym/fitness club: Your membership and attendance data is accessible to the club's authorized staff (owners, managers, trainers) as part of the Service functionality.
Service providers: We share data with third-party providers who assist in operating our Service (cloud hosting, email delivery, push notifications, file storage).
Legal compliance: We may disclose information when required by law, subpoena, or government request, or to protect our rights and safety.
Your data is stored on secure servers using industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information, including:
Encrypted data transmission (HTTPS/TLS)
Secure authentication with JWT tokens and encrypted password storage
Role-based access control ensuring staff only access data relevant to their role
Audit logging of data access and modifications
Regular security assessments
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
gymbook.fit operates as a multi-tenant platform. Each gym or fitness club is a separate tenant. Your data is logically isolated — clubs cannot access data belonging to other clubs. Branch-level access controls further restrict data visibility within a club.
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Withdraw consent for data processing
Request a copy of your data in a portable format
Opt out of marketing communications
To exercise any of these rights, please contact your gym/fitness club directly or reach out to us at support@gymbook.fit.
We retain your personal information for as long as your account is active or as needed to provide the Service. When a membership is cancelled or a club account is closed, we retain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. After the retention period, data is securely deleted or anonymized.
Our web application uses essential cookies to maintain your session and authentication state. We do not use third-party advertising trackers. Our mobile application does not use cookies but may collect device identifiers for push notification delivery.
The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected data from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@gymbook.fit.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: support@gymbook.fit
Website: gymbook.fit